Shipping policy

Shipping Policy

Welcome to Kitchloom! We are dedicated to delivering high-quality home decor and kitchen essentials directly to your doorstep. Because we partner with top suppliers worldwide to bring you the best products, please review our shipping details below.

1. Processing Time

  • Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification with a tracking number once your order has shipped.

2. Estimated Shipping Times Shipping times vary depending on your location and the product's origin.

  • Standard Shipping: Estimated delivery within 7 to 15 business days.

  • Express Shipping (if applicable): Estimated delivery within 5 to 8 business days.

Note: Due to external factors like customs clearance, weather delays, or high holiday volumes, delivery times may occasionally take slightly longer.

3. Shipping Rates

  • Standard Shipping: Flat rate calculated at checkout based on your delivery destination.

  • Free Shipping: We offer Free Shipping on orders over a specific value (e.g., $50 / ₹X, depending on your store setup).

4. Separate Shipments Since we curate products from multiple specialized suppliers to offer the best variety in home decor and kitchenware, items in the same order may arrive in separate packages. You will receive individual tracking details for each shipment.

5. Order Tracking Once your items are dispatched, you will receive an email containing a tracking link. You can track your package directly through our website or via the carrier's tracking portal.

6. Incorrect Addresses & Missing Packages

  • Please double-check your shipping address before placing an order. Kitchloom is not responsible for orders delivered to an incorrect address provided by the customer.

  • If your tracking status shows "Delivered" but you have not received your package, please check around your delivery area, contact your local post office, or reach out to our support team within 7 days.

7. Customs & Import Duties (International Orders) Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kitchloom is not responsible for these charges; they are the responsibility of the customer.

8. Contact Us If you have any questions or concerns regarding your order's shipment, feel free to reach out to us:

  • Email: kitchloomstore@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM